In accordance with Amazon, PayPal and eBay policies, we cannot reroute your package to a different address or hold your shipment at the local hub for pick up, your order must be delivered to the confirmed address received with your purchase. We cannot change your address before the order ships. Please do not submit handling instructions in the notes of your order requesting special handling, a specific courier or a change of address, as we will be unable to meet these requests.

We operate out of central Illinois and ship packages out every business day. Shipping Carrier may vary between UPS, USPS and FEDEX. Most orders are shipped out the same day if paid for before 2:00 PM Central Time.

All packages are shipped with a tracking or confirmation number. Based on past shipments, delivery time for the Ground Services within the continental USA are as shown in the following map:

Priority or First Class Mails will get delivered in 3 business days for most cities where they have nearby airports. Shipping anywhere within the Continental USA is based on the combined shipment weight, at fixed rate for all ground services. We reserve the right to choose the most reasonable service. For shipments to Alaska, Hawaii, or other USA islands or territories or Canada, the shipping rates are typically double or triple the Ground fixed rates for the Continental US. Internation shipping is more expensive and we may refuse to serve areas that we do not trust for the delivery. If you are international, Please feel free to contact us for a shipping quote before making the order.

How to Track your order:

Tracking number is available from PayPal, where we keep the payment information and the tracking information. Please log into your paypal account and look for the payment that you made for the order that you want to track, the tracking number should be there if it is shipped. Follow that link to know where your order is.
If you do not have a paypal account, and your order was paid with a credit card, email the seller at lilyxum at sign(@) yahoo dot com, so we can located it and email the tracking number to you.

Returns are accepted only for mis-representation, or product malfunction or defective units. Return shipping is the responsibility of the buyer; shipping fees are usually non-refundable.

Product Warranty

Warranties are provided on all products that we sell here at VIOT. A one-year warranty is provided for the following products: vacuum pumps, recovery units, leak detectors, manifold gauges, scales, adapters, and plumbing tools. Digital thermometers have only 3-month warranty.