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We try our best to keep the least customer information at our secure webserver. Minimum order information is stored to keep the orders going smoothly and provide the store owner to track for after sale services like warranty work etc. We promise NEVER to release these data to any third party. We do not use the customer information for mass mailing either. We do not keep the credit card information at our own webserver computer, even we know it is safe and secure. We leave that information and responsibility to our card processor, that is PayPal. They have more expertise in securing these information. So please be assured, dealing with us is safe and secure. PERIOD.

VIOT is proud to be an alternative source of professional HVAC service tools, serving this community for over 3 decades. Clicking through is easy may lead to purchase of product(s). This action by you is a commitment to purchase and the site owner as seller to ship you the product(s) promptly. Every one is a free agent and conduct the above action by free will. All commercial transactions are guided by the general laws of the United States of America, and the Terms at this website.

Returns are accepted for misrepresentation or defective on arrival only. Return authorization is usually required. Return shipping is the responsibility of the buyer; shipping fees are usually non-refundable unless it is damaged by shipping carrier, in this case, we need your help to file claim if needed.