Shipping & Returns

General info: VIOT.us operates out of central Illinois (Champaign, IL) and ship packages out every business day. We reserve the right to choose carrier for any customer order at our convenience, FedEx, UPS or USPS. Large packages are shipped by Ground service only, while smaller packages may be shipped by USPS Priority or first class.

Shipping Fee is discounted, weight based, no matter of the shipping destination in the Continental USA. All packages are shipped with a tracking or confirmation number. The quoted shipping fee of any given product is for the continental USA, shipping to Alaska or US islands has to be arranged individually, additional charges may be needed.

Based on past shipping experiences, delivery time within the continental USA are as shown in the following map:

Returns: Return is accepted for misrepresentation or defect only. If there is a shipping damage, we will send the replacement after confirming the damage and the buyer has to provide pictures to prove the damage and assist with the damage claim with the carrier. Return shipping postage is generally provided by the buyer.